case studies

Company:

ALZA Corporation Ireland
(A division of Johnson & Johnson)

Industry:

Pharmaceutical

What they do:

ALZA Corporation is a leading provider of pharmaceutical solutions that enhance global healthcare.

Objective:

To provide a flexible and tailored coaching program that could enhance the coaching and people management skills of senior managers, and a solution that could be later rolled out throughout the business.

Solution:

Oystercorp provided a tailored toolkit coaching solution via a train-the-trainer format. This solution allows ALZA to develop their capability and roll-out to different groups for a range of needs across the business.

Result:

Pilot program succeeded objectives set, and the program is currently being rolled out internally across the business with Oystercorp’s on- going support.

Company:

Australia Post

Industry:

Postal and information services

What they do:

Australia Post is one of the world’s best performing postal services with over 35,000 employees, it is one of the most successful companies in Australia.

Objective:

To provide a mentoring program for inducted and retaining talented graduates that provided induction and organisational orientation and encouraged the uptake of desired organisational behaviours.

Solution:

Oystercorp provided a tailored mentoring solution and tools that could be used within all levels of the organisation from graduate inductees through to senior executives to support a broad range of organisational objectives.

Result:

The program objectives were achieved and the program success has led to Oystercorp providing additional programs and tools for a roll-out mentoring solution within Australia Post.

Company:

BHP Billiton

Industry:

Global Resources

What they do:

BHP Billiton is the world’s largest diversified resources company with 27,000 employees in 100 operations in 25 countries.

Objective:

To provide a mentoring program to develop young talented managers within BHP Billiton’s Global Maintenance Network. Other objectives were knowledge transfer, leadership skill and developing global capability.

Solution:

Oystercorp provided a mentoring program that matched high potential future managers with senior managers across BHP Billiton and around the world.

Result:

Successful achievement of objectives with promotion, knowledge transfer, leadership and global competence. Oystercorp has since collaboratively delivered a mentoring solution in Australia and South Africa, to participants in eleven countries and provided a tailored tool-kit solution for global roll out. The program is in its 3rd year.

Company:

CSIRO

Industry:

Science and Research

What they do:

CSIRO is Australia's national science agency is one of the world’s most diverse research agencies. 7000 staff operate in 57 sites throughout Australia and the world.

Objective:

Objective: Oystercorp was collaboratively engaged to deliver a coaching solution to develop the coaching and people management skills of senior and middle level managers.

Solution:

Oystercorp collaboratively delivered a tailored coaching program that was rolled out internally through a Train-the-trainer format.

Result:

Based on the success of the pilot program, the tailored coaching solution is being rolled out throughout the business and is in it’s 3rd year.

Company:

Department of Defence

Industry:

Defence/Government

What they do:

The Australian Defence Force defends Australia and it’s national interests. It is made up of the Navy, Army and Air Force – and civilians in the Australian Public Service.

Objective:

To develop a tailored mentoring tool kit that could be delivered to develop mentoring relationships to enhance knowledge transfer and results across cultures throughout Defence.

Solution:

Oystercorp provided a tailored mentoring program that incorporated flexible and modular tools for the complete program delivery and incorporated a Train-the-trainer format

Result:

The tailored program tools have been designed and delivered and the Train-the-trainer component of the program has been completed. The pilot program has been evaluated as successful. The program is in it’s 4th year of roll-out.

Company:

Department of Treasury and Finance (DTF)

Industry:

Finance/Government

What they do:

The Department of Treasury and Finance provides policy advice to the Victorian Government on economic, financial and resource management.

Objective:

To implement a mentoring program that encouraged engagement ‘ in new HR strategy and desired organisational priorities.

Solution:

Oystercorp delivered a tailored mentoring program designed around DTF’s organisational priorities. The program was designed to be stepped out in phases to specific groups with a range of objectives to match the rate of cultural change in DTF.

Result:

The success of the pilot program has led to roll out. Programs have been delivered to specific groups including: talent and high potentials, new employees (graduate induction) and is now an open program throughout the Department, to date 25% of DTF’s people have participated. The program is in it’s 4th year of roll-out.

Company:

Insurance Australia Group Limited

Industry:

Insurance

What they do:

Insurance Australia Group Limited (IAG) is Australasia's leading general insurance group. It owns some of the region's most respected insurance brands.

Objective:

To develop the coaching and people management skills of 1.Senior management team and Teleclaims Victoria Managers so that they are able to engage their team managers to deliver business outcomes.

Solution:

Oystercorp provided a tailored peer mentoring program and tool kit to develop the coaching skills and behaviours of participants.

Result:

The pilot program was successfully evaluated and was followed by program rollout into further divisions (i.e. IAG Teleclaims).

Company:

Pacific Brands

Industry:

Manufacturing and Brand Management

What they do:

Pacific Brands is a leading manager of retail brands. It has operations throughout Australasia and 7,500 employees worldwide.

Objective:

To develop a tailored team-building program for the National Accounts Receivable team to help develop coaching and communication skills.

Solution:

Oystercorp delivered a tailored solution that incorporated a participant initiated work-based learning project to develop team and improve the business. The program included a peer-mentoring program to support participants achieve the objectives set.

Result:

The program objectives were achieved resulting in innovative business solutions and significant ROI for the business. Oystercorp has delivered a second program which is currently being evaluated.