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customer information

Cost and Currency

All goods and services purchased within Australia attract the Australian Federal Government Goods and Services Tax (GST) of 10%. Purchases outside of Australia are exempt from GST. The total GST paid is shown in the Tax Invoice. All monetary values shown on this site are Australian Dollars (AUD).

Delivery

The delivery costs for your order are calculated and displayed when you check out. To ensure accurate delivery costs, please select your country on the checkout page. Every effort is made to process and dispatch orders within seven working days of your purchase.

Payment Security

In order to protect your information we use 128-bit Secure Socket Layer data encryption method designed to secure the most sensitive information, when it is transported across the Internet. This encryption ensures that no outside party is able to decrypt your information.

Returns

If you are not completely satisfied with any item purchased from Oystercorp you may return them unused, in saleable condition within 14 days of the invoice date. We will promptly refund the cost of the materials returned. When returning items please include a copy of the invoice. Shipping and handling costs are not refundable. Defective items will be replaced or the purchase price (including shipping and handling) refunded.

Applicable Law

This site is owned and maintained by Oystercorp Pty Ltd in the State of Victoria, Australia. These terms and conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. State and Federal Courts located in Victoria shall have exclusive jurisdiction to hear and determine any action at law or in equity arising out of or relating to these terms and conditions.

Copyright

The Oystercorp site and its contents are subject to copyright. The copyright is owned by Oystercorp Pty Ltd, ABN: 23 097 817 500, or in some instances, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use, unless stated otherwise on specific articles. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited and governed by international copyright laws.

Trademarks

This site may include registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Disclaimer

The information contained on this website is provided by Oystercorp in good faith. The information is believed to be accurate and current at the date the information was placed on this website. Every effort is made to ensure that the material on this site is accurate and up-to-date. Oystercorp does not guarantee or warrant the accuracy, completeness or currency of the information provided.

Neither Oystercorp, nor its affiliates, Directors, officers, employees, Agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Virus Protection

Oystercorp can not guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Oystercorp entirely of all responsibility for any consequences of its use. However every possible effort is made to prevent viruses from occurring.

Privacy and Consumer Data Policy

Please see our privacy policy within our Terms of Service document.

Complaint Handing

Oystercorp is committed to providing our customers complete satisfaction. If you are not satisfied with any level of service that you have been provided please contact us directly on: customerservice@oystercorp.com.



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